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Terms and Conditions

This website (the “Site”) is owned and operated by Pet Purr (“we,” “our,” or “us”), located in the United Arab Emirates. By accessing and using our Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our Site.

1. General Terms

All disputes arising in connection with these Terms and Conditions shall be heard only by a court of competent jurisdiction in the United Arab Emirates.
The United Arab Emirates is our country of domicile, and these Terms and Conditions are governed by local law.
We accept payment via cash on delivery and major credit cards, including Visa, MasterCard, and American Express. All transactions are conducted in AED (UAE Dirham).
We do not trade with or provide services to OFAC and sanctioned countries.
Users of the website who are under the age of 18 (minors) shall not register or transact on the website without parental or legal guardian consent.
Cardholders must retain transaction records and adhere to our Merchant policies and rules.
Users are responsible for maintaining the confidentiality of their account credentials.

2. Privacy Policy

Please refer to our Privacy Policy  for detailed information on how we collect, use, and protect your personal information.

3. Delivery Policy – Products

Please refer to our Delivery Policy  for information about the delivery of our products.

4. Refund Policy

Please refer to our Returns, Refund & Exchange Policy  for details regarding refunds and exchanges.

5. Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your state or province of residence or have obtained parental or legal guardian consent to use this site.

You may not use our products or services for any illegal or unauthorized purpose, and you must comply with all applicable laws in your jurisdiction.

You are prohibited from transmitting any worms, viruses, or malicious code.

A breach or violation of any of these Terms and Conditions may result in the termination of your access to our services.

6. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Content provided by users may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without our express written permission.

The headings used in these Terms and Conditions are for convenience and will not affect the interpretation of the provisions.

7. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate and up-to-date information on our site, but we do not guarantee the accuracy, completeness, or timeliness of the information. Your reliance on the material on this site is at your own risk.

8. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any part of our services without notice.

9. Products or Services

Some products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to our Return Policy .

We make every effort to display product colors and images accurately, but we cannot guarantee that your computer monitor will accurately reflect the colors.

We reserve the right to limit sales of our products or services to certain geographic regions or individuals. We may also limit the quantities of products or services offered. Product descriptions and pricing are subject to change without notice.

10. Accuracy of Billing and Account Information

We reserve the right to refuse any order, limit quantities, and cancel orders. You are responsible for providing accurate billing and account information.

11. Optional Tools

We may provide access to third-party tools, but we do not monitor or control these tools and provide them “as is.” Your use of third-party tools is at your own risk.

12. Third-Party Links

Our site may contain links to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of these third-party sites. Please review their policies and practices before engaging with them.

13. User Comments, Feedback, and Submissions

We may edit, copy, publish, distribute, or use comments and submissions you provide to us. You are responsible for ensuring your comments do not violate any third-party rights and do not contain harmful code or material.

14. Personal Information

Your submission of personal information through our site is governed by our Privacy Policy .

15. Errors, Inaccuracies, and Omissions

We do not guarantee that the information on our site is accurate or current. We reserve the right to correct errors and update information as needed.

16. Prohibited Uses

You agree not to use our site for unlawful, offensive, harmful, or other prohibited purposes outlined in these Terms and Conditions.

17. Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted, error-free service. Your use of our services is at your own risk.

18. Indemnification

You agree to indemnify us against claims arising from your breach of these Terms and Conditions or violation of any law.

19. Severability

If any provision of these Terms and Conditions is deemed unlawful or unenforceable, it will not affect the validity of other provisions.

20. Termination

These Terms and Conditions remain in effect until terminated by either party. We reserve the right to terminate your access to our services for non-compliance.

21. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us, superseding any prior agreements or understandings.

22. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates.

23. Changes to Terms of Service

We reserve the right to update or change these Terms and Conditions at any time. It is your responsibility to review this page for updates.

24. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us at