Delivery Policy
At PetPurr, we are committed to delivering convenience and quality service to our customers throughout the United Arab Emirates (UAE). Please take a moment to familiarize yourself with our delivery policy to ensure a smooth and satisfying shopping experience.
Delivery Locations and Schedule
We provide delivery services across the UAE, including Dubai, Sharjah, Abu Dhabi, and remote areas.
We are pleased to offer free delivery for orders exceeding AED 200.
Our delivery times and charges vary based on your location and preferences:
Dubai City, Abu Dhabi and Sharjah:
Same Day Delivery: AED 20
Next Day Delivery: AED 15
All Other Emirates:
Delivery within 2 days: AED 20
Remote Areas (Scheduled Routes on Thursdays and Sundays):
All Emirates: AED 20
Remote Areas
Our definition of remote areas includes the following regions served on scheduled routes on Thursdays and Sundays:
Please note that deliveries to these remote areas may take additional time due to their schedules.
Cut-off Times
To ensure timely delivery, please note our cutoff times:
Next Day Delivery: Orders should be placed before 10 AM.
Same Day Delivery: Orders should be placed before [Time].
Remote Areas (Thursday and Sunday deliveries): Orders should be placed before 10 AM.
Holiday Delivery Schedule
During public holidays, delivery schedules may be affected.
Payment Options
To safeguard your personal information, we offer secure payment options:
Credit Card on Delivery (AED only).
Online Credit Card Payment (Visa and MasterCard).
Receiving Your Package
If you anticipate not being available to receive your delivery, please specify your preferred delivery instructions in the comments box while placing your order. For credit-card-on-delivery orders, packages cannot be left without payment.
We strive to make your experience with PetPurr as enjoyable as possible. If you have any questions or concerns regarding our delivery policy, please don’t hesitate to contact us at support@petpurr.ae
Thank you for choosing PetPurr for all your pet-related needs. We appreciate your trust in us.